Hello cuties! Please read these important FAQ’S


Sizing

WHAT SIZES DO YOU OFFER?

  • We offer a variety of sizing, please check in the description of each individual item for its sizing.

HOW DO YOU SIZE YOUR PRODUCTS?

  • Asian Sizing most of our manufactures are in Asia so the sizes do run smaller than in the US/Europe.

  • If you have any questions please shoot us a message!


Payments

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • At this time we are only accepting Paypal, credit cards, and debit cards (linked to Paypal).

WHAT CURRENCY DO YOU ACCEPT?

  • Default prices are in USD, but you can purchase from any country with any currency. Your currency will be converted to USD so please do not be alarmed.


Returns and Exchanges

IF I CHANGE MY MIND CAN I GET A REFUND?

  • Unfortunately we cannot issue a refund once your order has been processed and shipped. If you contact us quickly after making your order and it has not been processed we can cancel your order and give you a full refund!

CAN I RETURN AN ITEM FOR A FULL REFUND?

  • We offer free returns/exchanges if there are any defects with your items. Please notify us no later than one week or receiving.


shipping and delivery

DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

  • We ship everywhere and shipping is 99% of the time free!

WHERE DO YOU SHIP FROM?

  • We have multiple cute partners in China, so please expect items to be shipped separately.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

  • Order processing takes 1-7 business days before shipment. To keep shipping free for our cuties it will take 1 week to 2 months to receive your order. If you are having any issues with your order send us an email aesthetichavenshop@gmail.com

MY ORDER HAS NOT ARRIVED YET?

  • If your order does not arrive within 8 weeks please reach out to us and we can help reship or offer a refund! :)

WHY HAVE I ONLY RECEIVED PART OF MY ORDER?

  • We ship from various parts of China so some items may arrive earlier than others. If you have any questions about where your items are please send us a email.

WHAT ABOUT POSSIBLE CUSTOM FEES?

  • Sorry, we are not responsible for any custom fees once the items have been shipped. By purchasing our products you consent that one or more packages may get custom free when they arrive to your country.

WILL THIS ITEM GET TO ME BEFORE …?

  • Unfortunately we can not guarantee a specific date for your items. We do not recommend buying the items during the month this item is needed. There is a risk that the item will not arrive on time. We are not responsible for items that do not arrive before a specified date.


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